Kojka FAQ — All your questions answered, right here

No. Only one Kojka account can be registered per mobile number or email address. If multiple accounts are detected, all of them may be temporarily or permanently suspended and all bonuses will be forfeited.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use the code to set a new password. The whole process takes less than 2 minutes.

You can use your account temporarily without verifying your email, but some features will be limited. To unlock full bonus and promotion benefits and make larger withdrawals, you'll need to complete email verification and KYC.

Yes, it's completely safe. Kojka uses OAuth technology, which means your Google or Facebook password is never visible to Kojka. Only the information needed to verify your identity is used.

Minimum deposit is BDT 500. Mobile banking (bKash, Nagad, Rocket) allows a maximum daily deposit of BDT 50,000. Different limits apply for bank transfers and crypto — see the payments page for details.

Mobile banking deposits are usually instant. If it takes more than 5 minutes, contact live chat support with your transaction ID. Our team resolves issues within 30 minutes.

Payment methods supported on Kojka: bKash, Nagad, Rocket, bank transfer, credit/debit cards, and cryptocurrency (Bitcoin, Ethereum, USDT). New methods are added regularly.

Withdrawals up to BDT 10,000 are possible without KYC. For larger amounts, you'll need to complete KYC by uploading a photo of your National ID (NID) or passport. KYC verification is typically completed within 24 hours.

Minimum withdrawal is BDT 1,000. The maximum daily withdrawal is BDT 100,000 (for KYC-verified accounts). Winnings from bonuses require wagering conditions to be met before withdrawal.

Common reasons for withdrawal rejection: incomplete KYC, incorrect account details, unmet bonus wagering requirements, or a system verification hold. If your withdrawal is rejected, you'll be notified by email. Contact live chat support to resolve the issue.

Wagering means you must place bets totalling a set multiple of your bonus before you can withdraw it. For example: a BDT 1,000 bonus with 10x wagering requires BDT 10,000 in bets. You can track your wagering progress in the Bonus section of your dashboard.

Free spins are typically available on specific slot games — the eligible games are listed in the bonus offer details. You can check the number of free spins you have and their expiry date in the bonus section of your account.

Share your referral link or code with a friend. When they register using that code and make their first deposit, both of you will receive a bonus. Find your code in the "Referral" section of your dashboard.

Live betting lets you place bets in real time on matches that are already in progress. Odds update every moment. Go to the Sports section and select the "Live" filter to see all ongoing matches and place bets on any event.

No need to worry. If your connection drops during a slots game, your balance is safe. In casino games, the result of the round in progress is saved on the server — you'll see the correct outcome once you reconnect. Any bets already placed in Sports Betting remain active.

Yes. If a login is detected from an unfamiliar device or location, Kojka instantly alerts you via SMS and email. If you didn't initiate that login, change your password and notify support immediately.

Go to Account Settings → Security → Two-Factor Authentication → Enable. You can set it up via SMS or Google Authenticator. Once 2FA is active, you'll need to enter an extra code each time you log in, making your account significantly more secure.

Yes, the Kojka app offers everything available on the website, plus extra features: push notifications (live scores, bonus updates), fingerprint login, and faster load times. For the best mobile experience, the app is the way to go.

Only install APK files downloaded from Kojka's official website — this is completely safe. Avoid downloading from third-party websites or unknown sources, as those may be counterfeit.